Shipping policy

Processing & Shipping Times

We strive to process and ship your orders as quickly as possible!

• Order Processing: Orders are processed within 3 business days (excluding weekends & holidays).

📦 You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Rates & Estimated Costs

Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.

💡 Enjoy free shipping on orders over $30!

Order Tracking

• Once your order ships, you’ll receive a tracking number via email.

• If you don’t receive your tracking info, check your spam folder or contact us at support@hodl-21.com

Shipping Delays & Issues

While we do our best to ensure timely deliveries, unforeseen circumstances (weather, carrier delays, customs) may impact shipping times. If your order is delayed, please reach out to us at support@hodl-21.com

Lost or Stolen Packages

We are not responsible for lost or stolen packages once marked as delivered. If your package is missing:
✅ Check with neighbors or building management.
✅ Contact the shipping carrier for assistance.
✅ Reach out to us, and we’ll do our best to help!

For any shipping-related questions, please contact:
📧 Email: support@hodl-21.com